Job Detail
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Job ID 580749
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Job Categories Tech ERP
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Qualifications Degree Bachelor
Job Description
Position Purpose
The NICE Technical Architect is responsible for architecting, designing, and delivering scalable NICE CXone platform solutions while leading a team of consultants. This role involves end-to-end ownership of technical delivery, collaboration with onsite and client stakeholders, and driving innovation and growth within the NICE practice. The architect will play a key role in solution engineering, pre-sales, and ensuring high-quality project execution.
Key Responsibilities
- Architect, design, and deliver NICE CXone platform solutions.
- Lead and mentor a team of NICE consultants for successful project delivery.
- Take ownership of technical delivery for projects executed from India.
- Collaborate with onsite teams, project managers, sales teams, and clients.
- Understand project scope and define detailed technical work plans.
- Estimate effort and plan delivery for offshore teams.
- Review deliverables to ensure quality and adherence to standards.
- Participate in coding, testing, and solution development activities.
- Work closely with system analysts and project managers for project completion.
- Engage in pre-sales activities including solution design, estimation, and proposal creation.
- Drive innovation, capability development, and practice growth.
- Support training, mentoring, and knowledge-sharing initiatives.
- Contribute to team expansion and skill development strategies.
- Ensure operational metrics and delivery excellence for the India team.
- Participate in meetings, training sessions, and stakeholder discussions.
- Work from Hyderabad office as per organizational policies.
Technical Expertise
- Strong expertise in NICE CXone platform and CCaaS solutions.
- Hands-on experience with CXone Studio and contact center workflows.
- Strong understanding of omnichannel contact center technologies.
- Experience in enterprise CCaaS architecture design and implementation.
- Proficiency in ASP.NET, C#, XML, and Web Services.
- Experience in software development and real-time system design.
- Knowledge of cloud-based contact center solutions and integrations.
- Strong understanding of networking and infrastructure.
- Ability to troubleshoot complex technical issues and deliver solutions.
Competency
Personal – Strong interpersonal skills, high energy, integrity, adaptability, and problem-solving mindset.
Leadership – Ability to lead teams, mentor junior members, and manage diverse stakeholders effectively.
Operations – Strong capability to manage multiple projects, prioritize tasks, and ensure efficient delivery.
Technical – Ability to understand complex technical systems and deliver robust solutions.
Technology Stack
- NICE CXone Platform & CXone Studio
- Programming: C#, ASP.NET, JavaScript, Python, Java, C++
- Web Technologies: XML, Web Services
- Contact Center Technologies: CCaaS, IVR, Omnichannel Solutions
- Cloud & Infrastructure: Networking, UC Environments
Education, Experience and Certification
- Bachelor’s degree in Computer Science, IT, Engineering, or related field (preferred).
- 10+ years of experience in customer experience/contact center technology space.
- 3+ years of experience in NICE CXone and UC environments.
- 6+ years of software development experience in real-time systems.
- Strong experience in enterprise-level CCaaS architecture.
- Experience in network infrastructure and integrations.
- Proven ability to work in fast-paced environments.
- Strong team player with leadership capabilities.