urgent

Sr. Manager, Voice of Customer

Full time @PayPal posted 2 days ago
  • Bengaluru, Karnataka, India, 560004 View on Map
  • Post Date : June 13, 2025
  • Apply Before : July 13, 2025
  • 0 Application(s)
  • View(s) 2
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Job Detail

  • Job ID 22080
  • Career Level  Manager
  • Experience  4 Years
  • Job Categories  Manager
  • Qualifications  Degree Bachelor

Job Description

Job Description:

Your way to impact: The individual will have significant influence over product decisions and strategy by providing data-driven recommendations that enhance the customer experience. Cross-functional collaboration will range from product owners to business segment leaders to regional leaders in a given sector of PayPal’s two-sided network.

Your day to day

 

  • Customer Insights Gathering: Conduct qualitative and quantitative research, including customer outreach data and behavioral analytics to understand customer needs, pain points, and preferences.
  • Data Analysis & Reporting: Analyze customer feedback and market data to identify trends, insights, and actionable recommendations. Present findings to key stakeholders in an easily digestible format.
  • Product Design Collaboration: Work closely with product designers to ensure that customer insights are incorporated into the design process, contributing to wireframes, prototypes, and user flows that align with customer needs.
  • Cross-functional Collaboration: Partner with product managers, developers, and other stakeholders to ensure that customer insights are effectively integrated into the product roadmap and design iterations.
  • Influence Product Strategy: Provide recommendations to guide product direction and influence design choices, contributing to the creation of products that meet user needs and align with business objectives.
  • Usability Testing: Collaborate on usability testing to ensure that designs meet customer expectations and are intuitive to use.
  • Continuous Improvement: Stay up-to-date on industry trends and best practices in customer research, design thinking, and UX/UI to continuously refine approaches.

What do you need to bring-

  • Bachelor’s degree in a relevant field such as Marketing, Product Design, or Business Management.
  • Proven experience in customer research, user experience design, or a related field.
  • Strong analytical skills with the ability to interpret data and generate actionable insights.
  • Excellent communication and presentation skills to share insights and recommendations with various teams, including senior leaders, with focus on creating compelling stories that lead to action
  • Experience working with product design teams, influencing design decisions based on customer insights.
  • Familiarity with tools like user testing platforms, wireframing, prototyping, and analytics tools (e.g., Figma, Adobe XD, Google Analytics, Looker).
  • Ability to work in a collaborative environment and influence cross-functional teams without direct ownership of the product.
  • Experience with agile methodologies and working in fast-paced, iterative environments.
  • Familiarity with A/B testing, customer journey mapping, and other advanced UX research techniques.
  • Knowledge of the product lifecycle and how insights inform product development.

Required skills

and analytics tools prototyping user testing platforms wireframing

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