Malabar Group is hiring Manager – CRM

Full time On site @Malabar Group posted 3 months ago in Manager Mercy Email Job

Job Detail

  • Job ID 5591
  • Job Categories  Manager Mercy

Job Description

About the job

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  • Scan and analyze the current and past database of queries, requests, and complaints across platforms, synthesizing insights to understand customer concerns.
  • Utilize CRM technology and relevant tools to gather, interpret, and manage data points, ensuring effective execution of CRM activities for Malabar Gold & Diamonds.
  • Oversee the setup of CRM software in new stores, ensuring seamless integration and functionality while coordinating with the technical team.
  • Train store staff on CRM operations, emphasizing the benefits, processes, and importance of generating in-store data to enhance customer engagement.
  • Monitor CRM performance, analyzing metrics related to customer satisfaction, retention, and loyalty, and report findings to senior management for strategy refinement.
  • Follow up on customer feedback, leveraging CRM insights to address concerns, close feedback loops, and continuously improve the customer experience.

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