urgent

IT Service Desk Analyst

Full time Hybrid @Cognizant posted 3 days ago in IT Services
  • Chennai, Tamil Nadu, India, 600001 View on Map
  • Post Date : June 11, 2025
  • Apply Before : August 11, 2025
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Job Detail

  • Job ID 21896
  • Career Level  Others
  • Experience  4 Years
  • Job Categories  IT Analyst
  • Qualifications  Master’s Degree

Job Description

About the job

Job Summary

Join our dynamic team as a Systems Engineer where you will play a crucial role in managing and optimizing our service desk operations. With a focus on user access management you will ensure seamless support and enhance user experience. This hybrid role offers the opportunity to work night shifts contributing to the companys global reach and impact.

Responsibilities

Manage and optimize service desk operations to ensure efficient workflow and user satisfaction.Implement user access management protocols to maintain security and streamline access.Provide technical support and troubleshooting for service desk inquiries during night shifts.Collaborate with cross-functional teams to enhance service desk processes and user experience.Analyze service desk performance metrics to identify areas for improvement and implement solutions.Develop and maintain documentation for service desk procedures and user access management.Ensure compliance with company policies and industry standards in service desk operations.Train and mentor junior staff on service desk protocols and user access management techniques.Coordinate with IT teams to resolve complex technical issues and improve service desk efficiency.Utilize problem-solving skills to address user access challenges and enhance system functionality.Engage in continuous learning to stay updated with the latest technologies and best practices in service desk management.Contribute to the development of innovative solutions to improve user access management and service desk operations.Support the companys mission by ensuring reliable and efficient service desk operations impacting global user experience.

Qualifications

Possess strong technical skills in service desk operations and user access management.Demonstrate proficiency in troubleshooting and resolving technical issues.Exhibit excellent communication skills to collaborate effectively with cross-functional teams.Have a keen eye for detail and a proactive approach to identifying and solving problems.Show commitment to continuous learning and professional development in the field.Display ability to work independently and manage tasks efficiently during night shifts.Bring experience in implementing security protocols and maintaining compliance standards.

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Required skills

DHCP DNS Hardware Troubleshooting JIRA ServiceNow TCP/IP Technical skills VPN Windows Zendesk

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