Job Detail
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Job ID 6872
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Job Categories Team Lead
Job Description
About the job
Hello,
Greeting from Quess Corp!!
Hope you are doing well
we have job opportunity with one of our client
Designation_ Team Lead – order fulfillment and logistics
Location – Pune
Experience – 4yrs to 6yrs
Qualification – B.Com / M.Com
Skills – end-to-end order fulfillment and logistics experience., Team Handling
· Handle a team size of 15 to 20 Associates.
· 4 – 6 years of experience in a BPO environment.
·Good understanding of working on any of the Planning, Order management & logistics processes
· Provide subject matter expertise for complex issues.
·Any Bachelor’s degree from recognized institution.
·Clear written & oral communication skills with internal customers.
· Act as Single Point of contact for query resolution by providing subject matter expertise for wide range of issues.
·Proficient MS Excel
·Strong analytical & interpersonal skills
· Attend process level meetings i.e client facing.
·Hands-on experience in working on any of the Planning, Order management & logistics processes
·Strong troubleshooting and diagnosis skills
· Support Management with insights on the process/domain decisions.
·Problem solving and analytical skills.
·Training experience is preferred.
· Identify areas and opportunities of automation for improving productivity
·Customer / Client facing experience preferred
·Internal QA experience is preferred
· Provide coaching & mentoring to team members
·Minimum 2 + years of Team handling experience of team size of 10 + team members is required
· Identify and communicate opportunities for continuous process improvement.
Location : Pune, Maharashtra, India
