Cognizant Hiring for Jr Analyst -Fresher

Job Detail

Job Description: Analyst

Role Objective

Evaluating pre-recorded audio calls and transcripts for Google Ads for Quality and Compliance parameters outlined. Based on the guidelines provided, identify and evaluate potential frauds or any possibility of customers’ sensitive information being collected or misused by the advertisers (relating to call quality, scam etc.)

Role Responsibilities

Obtain consumer / provider information by listening to telephone calls/ text & messages
Determine eligibility by comparing consumer / provider information to requirements
Based on the pre-recorded calls, Identify Scam/Phishing and customers sensitive information
Meet the required target and quality metrics
Work effectively with other teams

Skills/Qualifications

[IMPORTANT] Comprehensive and analytical skills
[IMPORTANT] Good knowledge of websites, and how to navigate to obtain desired information
[IMPORTANT] Excellent Communication Skills (both written & oral)
[IMPORTANT] Decision-making skills
Strong Logical/ Analytical skills (cognitive ability)
Multi-tasking ability
Excellent time management skills, most workload involves fluctuation
Extremely proactive and organized with a track record of success in a team environment
Basic knowledge of excel sheets

Preferred Attributes

Possesses basic knowledge on the US culture
Relevant experience from customer service is an added advantage >1year experience.

Analytical Skills communication skills