Reports to Event Director

Guest Experience Department

Salary range is £35,000 – £45,000

Experience level is mid-management

Our working pattern is 35 hours across Monday to Friday

Permanent role

Hybrid working (3 days office based in Clapham Junction)

National or International travel may be expected

Who We Are

brand brewery is an integrated, brand experience agency.

Through our creative and strategic expertise and by working with a strong network of partners and affiliates, we are able to offer solutions for clients with budgets often in excess of £2 million.

Our ability to scale our offering while retaining a personal relationship with our clients is beneficial for both parties and is key to our success. Our aim as an agency is always to go above and beyond whilst exceeding expectations.

Our expertise and projects range from global employee engagement campaigns/worldwide conferences to sports sponsorship campaigns in the UK and from marketing collateral design projects to photography/film shoots.

Over the past few years, brand brewery has successfully developed a strong digital offering enabling our clients to deliver both virtual and hybrid events in response to the ever-changing challenges the economy has brought.

Our Purpose

Delivering beyond the expected.

Our Values

Add Value

Be Connected

Take Ownership

Who You Are

We are a family run business who strive to retain the personal touch both internally and externally. We are a fast-paced business that requires level-headed thinking, maturity and emotional literacy from all levels of the team. You will be a key member of the team who will want to grow with the agency as we enter a hugely exciting period.

We are looking for an experienced Event Manager who is looking to develop their career within an agency environment.

The Event Manager role will require experience working on live events from concept through to completion, dealing directly with clients, stakeholders and suppliers as well as working with different departments within the business.

The Role

The Events Team at bb exists to provide our clients with innovative and creative solutions to produce market leading events which enhance both brand awareness and engagement.

The purpose of this role is to support the Senior Event Manager and Event Director on the day-to-day management and delivery of our events program and client management.

The Responsibilities

• Successfully execute projects; lead the ongoing management of the delegate experience and registration process for events, both live and virtual, retaining overall accountability for their delivery
• Create and implement delegate management strategy for projects by successfully interpreting their scope, and set the parameters of project timelines and deadlines accordingly
• Act as first point of contact and hub of delegate management knowledge for the full bb Guest Experience client base, actively fostering positive client relationships and providing solutions where needed
• Build and implement registration websites and forms on the bb Registration Management CMS Platform in-line with project requirements
• Regularly manage complex ‘big’ data using MS Excel, in the form of client-facing registration status reports, rooming lists, transfer manifests
• Attend and actively lead delegate management elements of internal project team meetings and external client calls/meetings, ensuring important information is disseminated and supplied to the right people
• Create and present delegate management PowerPoint presentations and proposals to clients; consistently strive to generate solutions and fresh ideas to drive projects forward
• Travel on-site to deliver live events; manage the registration desk, liaise with hotel and transfer contacts, troubleshoot delegate management-related items, and actively support the overall project team to ensure the event runs smoothly

Skills and Experience

Skills

• A passion for the events industry with a can-do attitude and a desire to be in a fast-paced environment

• Previous experience in line management and managing a project team

• Strong communication skills, with an ability to share accurate project updates and requirements, both to clients and team members

• Exceptional customer service skills with the ability to build trusted and valued professional relationships with internal and external stakeholders

• The capability to employ a keen eye for detail, ensuring the precision of both internal and external documentation and assets

• Experience working on presentations and pitches – with some experience or knowledge in strategic idea development and concept creation

Tools

• Proficient with Microsoft Outlook/ Word/ Excel/ PowerPoint and equivalent Mac software

• Knowledge of Monday.com, preferred

• Basic understanding of social media and communication channels (Facebook, Twitter, Instagram, TikTok)

Essential Knowledge

• Minimum 4 years agency experience working on both large-scale (500+ pax) and small-scale events, dealing directly with high-level clients – agency experience is a must for this role with international events experience beneficial

• Experience working with internal design & creative teams as well as external suppliers ranging from event production teams to various venues

• Ability to run several projects from concept through to completion – requires experience working with budgets, concept creation and project planning

• Comprehension of profit and loss (P&L) both within the scope of a project budget and in the broader context of the business

• Fluent in spoken and written English

What We Offer

When you join BB, you can expect to enjoy being part of a small agile business which allows decisions to be made quickly and extensive opportunities for growth and development.

We also offer the following benefits:

• Holiday starting at 22 days (plus Bank Holidays) increasing each year
• A day off for your birthday
• Access to Health Assured EAP
• Employer pension contribution, 5% based on you making a personal contribution of 5%
• 4-week sabbatical after 5 years of service
• Private Medical Insurance after 2 years of service
• Core hours
• Hybrid working
• Enhanced pay for emergency dependency leave and Maternity
• A Training & Development Fund
• Cycle to Work Scheme
• Subsidised eye tests
• Season Ticket Loan
• Dog-Friendly office

Inclusion & Diversity

We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are. We provide equality of opportunity to enable everyone to fulfil their potential.