ANZ is now hiring : Change Manager
Full time @ANZ posted 2 months ago in HR|HR Manager Shortlist Email JobJob Detail
-
Job ID 5410
-
Job Categories HR Manager
Job Description
About the job
About Us
At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.
About The Role
The Wholesale Credit Platform (WCP) Support role forms part of Service and Support, which is a BAU function responsible for supporting, maintaining, and updating the credit applications built on OCP. The objective of this role is to manage a team of support staff & provide business support to all Corporate and Institutional OCP (Online Customer Profile), DCMS (Dynamic Credit Monitoring Services) and FAST (Forecasting & Spreading Tool) users globally, including R&A, RM and Risk colleagues. The role will involve providing support across all shifts as required, and on occasion, weekend working to support Asia users. .
Role Type: Permanent
Role Location: Bangalore
Work Hours: Flexibility to work across all shifts as required
What will your day look like?
Accountabilities include:
- Ensure high quality, high touch service model to users
- Ensure high resolution of questions/issues/bugs upon initial contact with users
- Capture feedback from users and seek to improve system functionality via working closely with the business and the Technology support and development teams.
- Identify and provide any additional training needs for the users
- Involvement in various testing activities for the systems ahead of new implementation/releases and identification of any issues in the upcoming release/features
- On boarding/training of new users to the platform
- Support the larger S&S team in monthly analytics and stats
- Involvement in various requirements/projects to support and develop the OCP Platform
What will you bring?
To grow and be successful in this role you will ideally bring the following:
- Strong technical accounting and finance knowledge
- Strong people management and leadership skills
- Strong excel and financial statement analysis experience highly desired
- Domain knowledge of Institutional R&A businesses, Corporate and/or wholesale credit
- Strong communication skills including ability to communicate confidently and effectively with the business, senior executives, and external stakeholders
- Proven expertise in investigative skills, with a track record of identifying root causes and provide solutions
- Able to build strong, open, and collaborative working relationships.
- Strong understanding of the Institutional business (Credit knowledge preferred)
- Knowledge of ANZ Credit Risk Systems and data preferred
- Strong written and verbal communication skills.
- Demonstrated problem solving ability
- Growth mindset
So why join us?
ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank’s largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank’s strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We’re proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.
We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.
We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.
To find out more about working at ANZ visit https://www.anz.com/careers/ . You can apply for this role by visiting ANZ Careers and searching for reference number 89043.
