Ralph Lauren is hiring Showroom & Operations Coordinator
Full time @Ralph Lauren posted 1 month ago in Operations Specialist Shortlist Email JobJob Detail
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Job ID 5307
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Job Categories Operations Specialist
Job Description
About the job
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren’s reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company’s brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world’s most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Ralph Lauren is hiring an Coordinator – Showroom & Operations, to our head office in Stockholm. This position has a range of work duties including customer service, catering, sample handling, administration as well as general office and ad hoc tasks and events. This is a full- time position.
- Collaborate with the Showroom Manager and team for general market preparations and showroom set ups.
- General support for Customer appointments during sales periods & in house events
- Coordinate and manage catering arrangements incl. breakfast, lunches and dinner during sales periods to RL standards
- Greet customers and take orders, prepare and serve hot and cold beverages according to brand specifications and the customers’ requests.
- Deliver customer service to exceed customers’ expectations by responding to their needs with a sense of urgency.
- Ability to multitask and remain calm during periods of high volume to keep showroom operating to standard and to set a positive example for the team.
- Maintain appearance both showroom and kitchens, ensuring menu selections are stocked to appropriate levels and all areas are properly cleaned and sanitized to ensure a healthy work environment and regulations are followed.
- Plan and manage orders in line with budgets and deliver monthly budget forecast and process invoices and expenses in timely manner
- Keep equipment operating by following operating instructions. Plan and schedule service, repair & maintenance when appropriate.
- Communicate effectively with showroom manager regarding showroom and customer needs.
- Communicate customer feedback to manager and recommend new menu items each season
- In between sales periods, coordinate samples to support showroom set ups. Receiving and unpacking deliveries within Ralph Lauren procedures.
- Train and support extra staff needed to assist during sales periods each season
- Maintain a positive attitude towards guests, customers, clients, co-workers, etc.
- Maintain regular and consistent attendance and punctuality
- Support other duties and tasks as assigned by manager.
- Cover reception incl. meet and greet visitors, handle deliveries etc. if needed
- Assist in ad hoc projects & events that exist within the organization.
Experience, Skills & Knowledge
- Relevant experience within service or hospitality environment with ability to deal with fast paced and changing environments.
- Ability to multitask and prioritize with attention to detail – Strong organizational skills required.
- Take initiative within the given guidelines even during the most stressful periods. Demonstrate problem solving skills with a creative mind set.
- Work well as part of a team.
- Available to work flexible hours is an advantage.
- Excellent verbal and written communication skills – Fluency in Swedish & English is needed to effectively maintain & develop productive relationships.
