Deloitte is looking for Service Designer – HYD
Full time @Deloitte posted 2 days ago in Business Consulting and Services Shortlist Email JobJob Detail
-
Job ID 24411
-
Experience 2 Years
-
Job Categories Design
-
Qualifications Degree Bachelor
Job Description
About the job
Summary
Position Summary
Service Designer – HYD
We are seeking an experienced Service Designer to join our team. As an Innovation and Service Designer, you will be joining the UK Digital Services team within our Enabling Functions. Our purpose as a team is to engage with and co-create consumer-grade digital experiences for our own employees so that they feel supported and inspired by the firm. In this role, you will be responsible for driving the early phases of our product development lifecycle. You will shape and recommend new digital products and services that positively impact employees and deliver business value. You will also play a vital role in the design of service support models for our existing portfolio of digital products as they transition from MVP to scale.
You will work alongside a talented team of Business Analysts, UX Designers, Product Managers, Solution Architects, Developers and Quality Engineers to shape, test and validate new products and services that are there to create a better experience for our 20,000+ Deloitte employees. Your approach will be agile and iterative, using Design Thinking to facilitate innovation and identify opportunities .
Responsibilities
- Establishing and refreshing the team’s opportunity roadmap based on research around employee needs, external trends and business priorities.
- Establishing relationships with the business community and partnering with key business stakeholders in the early discovery stages.
- Managing stakeholders; influencing and shaping stakeholders’ objectives. Working with senior leaders to support a future vision and priorities.
- You will be responsible to identify new opportunities. Qualifying, planning and executing a variety of research methodologies.
- Facilitating workshops (such as business ambition workshops, research playbacks, user journey, ideation workshops etc.) with business stakeholders, employees and colleagues.
- Plan and conduct research activities using various techniques.
- Analysing & synthesizing research into meaningful insights. Sharing employee needs through storytelling artefacts, including but not limited to journey maps, blueprints and personas.
- Working closely with the Product Manager in the ‘Solve’ phase to shape the product proposition, including the product vision, key objectives and MVP definition.
- Developing commercial models that clearly the cost/benefit that the solutions that we bring to life through our work.
- Managing the discovery process along with the PM and sharing progress with program leadership.
- Coaching junior members of the team as well as members of the organisation about the value of human-centered design.
Location : Hyderabad
Work shift Timings : 11 AM to 8 PM
Qualifications
- Bachelor of Engineering/ Bachelor of Technology
Essential
- Deep understanding of the design-thinking methodology and practical knowledge of human-centered design
- Ability to plan, run and execute research autonomously.
- Strong listening, leadership, communication and influencing skills.
- Ability to work in a self-directed nature and navigate ambiguity.
- Strategic thinker who is value-driven (outcomes over solutions)
- Experience shaping a product vision and value proposition.
Desirable
- Experience working in an Agile environment.
- Commercial modelling to support business investment cases.
- People management
- Excellent oral and written communication skills.
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Requisition code: 306327
Required skills
Other jobs you may like
-
KPMG India is hiring for Executive
- @ KPMG India
- Bengaluru, Karnataka, India