Cognizant is hiring for Systems Engineer

Full time Hybrid @Cognizant posted 3 weeks ago in IT Consulting , in IT Services Email Job

Job Detail

  • Job ID 22843
  • Career Level  Executive
  • Experience  3 Years
  • Job Categories  Engineer
  • Qualifications  Degree Bachelor

Job Description

About the job

Job Summary

Join our dynamic team as a Systems Engineer where you will play a crucial role in enhancing our service desk operations through AI-enabled chatbots and advanced networking solutions. With a focus on incident management and Service Now you will ensure seamless IT service delivery .This role requires a proactive approach to problem-solving and a commitment to improving user experiences.

Responsibilities

  • Develop and implement AI-enabled chatbot solutions to streamline service desk operations and improve user interaction.
  • Manage and resolve incidents efficiently using Service Now ensuring minimal disruption to business operations.
  • Collaborate with cross-functional teams to enhance networking capabilities and support seamless connectivity.
  • Provide technical support and guidance to users ensuring timely resolution of service desk queries.
  • Monitor and maintain Windows systems to ensure optimal performance and security.
  • Analyze incident trends and develop strategies to prevent future occurrences enhancing overall service reliability.
  • Participate in rotational shifts to provide 24/7 support ensuring consistent service availability.
  • Document and update incident management processes to improve efficiency and response times.
  • Conduct regular system audits to identify and address potential vulnerabilities.
  • Assist in the development of training materials to enhance team knowledge and skills.
  • Collaborate with stakeholders to gather requirements and implement effective IT solutions.
  • Stay updated with the latest industry trends and technologies to drive continuous improvement.
  • Contribute to the companys mission by ensuring high-quality IT service delivery that supports business goals.

Qualifications

  • Possess strong experience in AI-enabled chatbots and their application in service desk environments.
  • Demonstrate proficiency in networking principles and practices to support robust IT infrastructure.
  • Exhibit expertise in incident management and Service Now for efficient problem resolution.
  • Have a solid understanding of Windows systems and their maintenance for optimal performance.
  • Show experience in service desk operations and user support in a hybrid work model.
  • Display excellent communication skills to effectively interact with users and team members.
  • Be adaptable to rotational shifts to provide consistent support across different time zones.

Certifications Required

ITIL Foundation V4 Certification is a plus.

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