Job Detail
-
Job ID 22080
-
Experience 4 Years
-
Job Categories Manager
-
Qualifications Degree Bachelor
Job Description
Job Description:
Your way to impact: The individual will have significant influence over product decisions and strategy by providing data-driven recommendations that enhance the customer experience. Cross-functional collaboration will range from product owners to business segment leaders to regional leaders in a given sector of PayPal’s two-sided network.
Your day to day
- Customer Insights Gathering:Â Conduct qualitative and quantitative research, including customer outreach data and behavioral analytics to understand customer needs, pain points, and preferences.
- Data Analysis & Reporting:Â Analyze customer feedback and market data to identify trends, insights, and actionable recommendations. Present findings to key stakeholders in an easily digestible format.
- Product Design Collaboration:Â Work closely with product designers to ensure that customer insights are incorporated into the design process, contributing to wireframes, prototypes, and user flows that align with customer needs.
- Cross-functional Collaboration:Â Partner with product managers, developers, and other stakeholders to ensure that customer insights are effectively integrated into the product roadmap and design iterations.
- Influence Product Strategy:Â Provide recommendations to guide product direction and influence design choices, contributing to the creation of products that meet user needs and align with business objectives.
- Usability Testing:Â Collaborate on usability testing to ensure that designs meet customer expectations and are intuitive to use.
- Continuous Improvement:Â Stay up-to-date on industry trends and best practices in customer research, design thinking, and UX/UI to continuously refine approaches.
What do you need to bring-
- Bachelor’s degree in a relevant field such as Marketing, Product Design, or Business Management.
- Proven experience in customer research, user experience design, or a related field.
- Strong analytical skills with the ability to interpret data and generate actionable insights.
- Excellent communication and presentation skills to share insights and recommendations with various teams, including senior leaders, with focus on creating compelling stories that lead to action
- Experience working with product design teams, influencing design decisions based on customer insights.
- Familiarity with tools like user testing platforms, wireframing, prototyping, and analytics tools (e.g., Figma, Adobe XD, Google Analytics, Looker).
- Ability to work in a collaborative environment and influence cross-functional teams without direct ownership of the product.
- Experience with agile methodologies and working in fast-paced, iterative environments.
- Familiarity with A/B testing, customer journey mapping, and other advanced UX research techniques.
- Knowledge of the product lifecycle and how insights inform product development.
Required skills
Other jobs you may like
-
Cognizant is hiring for Developer
- @ Cognizant
- Chennai, Tamil Nadu, India