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Syniverse is hiring for System Analyst

About the job

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.

Who We’re Looking For

The Customer Service Specialist I is responsible for providing the first level of technical support for products and services. This position will work with customers and internal support teams to assist with trouble shooting and problem resolution.  Key elements of this role include familiarity with Syniverse’s products and services, and the ability to quickly identify and address customer needs

Some Of What You’ll Do

Scope of the Role:

Direct Reports: This is an individual contributor role with no direct reports

Key Responsibilities

Analyze customer issues and questions, including inoperability or inaccessibility of a system, module or function. Take appropriate action to resolve the problem in a timely manner to meet or exceed customer expectations.
Track customer reported problems following ticketing procedures.
Effectively work with internal resources and 2nd level support groups as needed for ticket resolution.
Ensure timely follow-up and resolution of customer requests following established severity level guidelines and Expected Completions Dates.
Maintain ongoing communication with internal departments (i.e. Sales, Marketing, Product Support) to ensure customer satisfaction.
Identify and assess departmental/individual training needs and take the necessary steps to keep abreast of products and services as well as enhancements and upgrades.
Ensure individual/departmental objectives are met.
Complete various administrative activities (e.g. time reporting, email, vmx…).

Experience, Education And Certification

High school diploma or GED, a Bachelor’s degree in communication or business is preferred .
No prior experience required.
PC experience in a Windows operating environment with strong typing ability preferred.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) preferred.
Customer service experience preferred.
Bi-lingual preferred (English and Spanish, Portuguese, Mandarin, etc).

Additional Requirements

Excellent interpersonal, verbal, and written communications.
Ability to work with minimal supervision and, in some cases, such as off peak hours, weekends and holidays.
Ability to proactively anticipate customer needs and make recommendations to meet those needs.
Ability to work in a multiple shift environment covering 24 x 7 x 365

Why You Should Join Us

Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.

At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.

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Hiring for the post of IPQA Specialist

About the job

Glenmark Pharmaceuticals Inc., USA is a subsidiary of Glenmark Pharmaceuticals Ltd., a leading player in the discovery of new molecules – both New Chemical Entities (NCE’s) and New Biological Entities (NBEs’), with eight molecules in various stages of clinical development. Glenmark Pharmaceuticals Inc., USA is a fast growing and robust US generics business, with plans to move into the innovative market as well. The USA subsidiary also markets APIs to regulated and semi-regulated countries.

Position Summary

The IPQA Specialist is a member of the Manufacturing Quality Assurance department at the Monroe manufacturing facility, reporting to either IPQA Supervisor . Primary responsibilities for this position are to provide quality support and oversight while production activities are underway in preparation (e.g., line clearance, material staging, label preparation, etc.) and during manufacturing, filling, packaging, validation, etc. The IPQA Specialist also compiles QA data for BPR associated with Glenmark marketed products in accordance with company and government regulations.

Job Responsibilities

Maintain quality system controls to ensure state of compliance and no critical and major market complaints to prevent costly recalls.
Take appropriate steps to reduce wastages and losses in the analysis process and build improved efficiency.
Perform line clearance and approval for use of areas/rooms for Dispensing, Sampling, Manufacturing and Packaging.
Obtain and analyze utility samples as needed.
Perform Packaging label creation.
Provide Quality support during In-Process Sampling, Validation, Cleaning Verification, activities, etc.
Perform regularly-scheduled and as-needed Compliance walk-throughs in Production and Warehouse.
Maintain Retain Sample storage.
Perform AQL visual inspection of finished good products
Review batch manufacturing documentation and assist Production personnel with documentation.
Ensure compliance with Standard Operating Procedures (SOPs), Forms, Batch Production Records, Protocols, as needed.
Operate in compliance of cGMP, 21CFR, USP, EP and ICH regulatory requirements.

Education

Bachelor’s degree in scientific discipline or closely related technical field of study.

Experience

3+ years of relevant pharmaceutical manufacturing experience
Experience in data review function of with previous experience on the floor in Manufacturing (Dispensing, Pouching, Inspection and Packaging, etc.) and/or Quality experience.
Quality experience is preferred.
Strong Technical writing skills.
Knowledge of current cGMP regulations.
Proficient in Windows, Microsoft Word, Excel.
Good written, verbal, and communication skills.
Good documentation skills.
Strong organizational skills.
Time management.

Location : Monroe, NC

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Hiring for HR Systems Analyst!!

About the job

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

This role supports and enables the strategy and development of HR systems and providing on-going system support for the HR eco-system. Responsible for leading and participating in meetings to understand document requirements to develop HR systems configurations, process changes, interfaces, reports, and/or module implementations to meet or exceed business needs. Ensures adherence to enterprise policies and procedures; performs a variety of project management activities which include building relationships, coordinating with vendors, project documentation, establishing and monitoring timelines, issue tracking and resolution, status updates, testing, implementation, go-live support, and project closure. The HR Systems Senior Consultant will perform a wide variety of process and systems activities which include configuration, prototyping, exploration, basic coding, complex report creation, interface design, integration testing, and troubleshooting.

Lead and participate in meeting to determine true and full requirements in working with cross-functional colleagues and leaders around the globe. Document and ensure alignment.

Stay connected to community practices, vendor resources, industry best practices, and networks to support research and information gathering for solutioning and driving improvements.

Continually build relationships with internal and external departments and business segments to facilitate feedback, communications, cooperation, and project completion.

Provide creative solutions and options that enhance the end-suer experience while ensuring high data quality, cost-effective, and supportability.

Participate in establishing implementation plan and milestones for go-live adjusting schedule as necessary which includes ensuring all problems and issues are identified and resolved with procedures and training in place for post go-live support.

Manage customer expectations through scope control, quality level, cost impacts, resources impact, and timeline considerations.

Adjust to changing business priorities and urgent projects as needed.

Develop and continually evolving deep functional and technical experience in support of disciplines across Human Resources such as recruiting, learning and development, compensation, benefits, payroll, time keeping, and workforce planning.

Serve as system administrator for HR systems and applications across the enterprise eco-system.

Lead reporting, gathering requirements, performing proof of concepts and hand-on configurations, along with supporting team members with end-to-end architecture, critical projects, integration, and data strategy in all areas of HR systems.

Prepare and train employees, managers, and human resources on operating procedures and system functionality to ensure operational excellence.

Determine root cause and ensure restoration of service and resolution of issues for longer term solutions.

Responsible for leading projects to include defining project scope, developing detailed project schedule, tracking and monitoring issues, developing test plans, and adjusting the project plan as needed.

Qualifications

Bachelor’s degree in human resources, computer science, or relevant field. Equivalent work experience in a similar position may be substituted for education requirements.
Substantial experience in system and process supporting Human Resources in core HRM/HR Administration, payroll, time keeping, learning management, benefits, and talent acquisition within a large, complex enterprise, ideally across a range of geographies and segments.
Experience supporting and implementing mergers, acquisitions, divestitures, and joint ventures supporting Human Resources and/or HR systems.
Experience in supporting and leading pieces of large-scale projects and initiatives.
8+ years of experience with HR systems such as Oracle HCM, PeopleSoft, Workday, SAP, Success Factors, Kronos, ServiceNow, and/or ADP, preferably in a global, multi-tenant environment
10+ years of experience with HR with preference of disciplines such as HR Business Partner, Payroll, Benefits, Compensation, HR Information Systems, HR Operations, and/or HR Reporting and Analytics.

Desired Qualifications

Experience creating and delivering system training and related documents such as checklists and quick reference guides for multi-cultural audiences.
Experience developing and preparing executive reporting for human capital related topics.
Excellent communication skills, with strong ability to motivate and influence without direct authority.
Experience facilitating sensitive discussions/focus groups and presenting information to a varied audience.
Experience with agile and scrum project methodologies.
Experience with process improvement methodologies and measurement.

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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