Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr’s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

Job Title: Senior Content Writer – Customer Marketing

Location: Bangalore/Remote

Company: Sprinklr

About Sprinklr:

Sprinklr is a leading enterprise SaaS company that helps brands manage customer experiences at scale. We are committed to delivering high-quality solutions that drive customer engagement and satisfaction.

Job Description:

Sprinklr is seeking an experienced Senior Content Writer to join our Customer Marketing team. The ideal candidate will be responsible for creating compelling and high-quality content across various channels to support our marketing initiatives. This role requires a strong communicator with a passion for storytelling and a proven track record in content writing and marketing.

Responsibilities:

• Event Marketing: Create engaging collateral for both online and in-person user events, including but not limited to landing pages, event decks, LinkedIn promotions, and promotional emails.
• Email Marketing: Experiment and create email content that delivers. Craft compelling drip email campaigns to continue engagement with webinar and event attendees.
• Customer Stories: Conceptualize, participate in customer interviews, and write success stories in multiple formats, including case studies, first-person stories and thought leadership.
• Sprinklr Community: Curate and produce thought leadership and product content specifically tailored to foster interaction and a sense of belonging.
• Monthly customer newsletter: Own the customer newsletter and collaborate within marketing and other product teams to curate content every month. Work on enhancing the performance of the newsletter.
• Collaborate with cross-functional teams to ensure content aligns with overall marketing goals and brand messaging.
• Maintain high standards of content quality and ensure timely delivery of all projects.
• Take ownership of content projects from inception to completion, ensuring they meet the highest standards.
  
  

Key Skills:

• Strong cross-team collaboration abilities.
• Proven ability to create high-quality, engaging content.
• Excellent copywriting skills with a focus on creating compelling and persuasive content.
• Ability to deliver projects on time while managing multiple priorities effectively.
• High level of ownership and accountability for content projects.
• Strong communication skills, both written and verbal.
  
  

Qualifications:

• 7-10 years of experience in content writing, content marketing, or marketing organizations.
• Prior experience in enterprise B2B or SaaS is highly desirable.
• Experience working across time zones and customizing content pieces to various geographies
  
  

Benefits and Perks:

• Hybrid work model based out of Bangalore.
• Opportunity to work with a global team.
• Exposure to a wide variety of content formats and concepts.
• Freedom to shape the role by identifying and delivering new opportunities.
  
  

How to Apply:

Interested candidates should submit their resume, portfolio, and a cover letter detailing their relevant experience and why they are a good fit for this role on the workday job link.

Why You’ll Love Sprinklr:

We’re committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world’s largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO – Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

About Turing:

Turing is an AI-powered tech services company with a mission to accelerate AGI advancement and deployment by bridging the gap between global talent from 100+ countries and the world’s best foundational LLM companies. Turing helps leading LLM companies improve their model performance for reasoning, coding, agents, problem-solving, and other advanced AGI capabilities.

Role Overview:

As a Content Writer for LLM Training, you will create, curate, and refine content to train large language models (LLMs) like GPT. Your work will directly impact the models’ ability to generate accurate, human-like text and improve overall performance. The role involves breaking down large content into structured blocks, validating claims through thorough research, and ensuring high-quality, error-free content.

You will collaborate with the LLM to solve content challenges and fine-tune outputs, gaining hands-on experience with AI-driven content development. This position offers an exciting opportunity to work on cutting-edge AI projects, enhance your analytical skills, and future-proof your career in an AI-driven world.

Key Responsibilities:

• Break down and summarize large content into logical blocks.
• Conduct online research to validate claims.
• Edit content for grammar, punctuation, style, and clarity (English).
• Collaborate with a remote team and work independently.
• Work full-time (40 hours/week) with at least 4 overlapping hours in PST.

Job Requirements:

• Fluent in English with strong comprehension and writing skills.
• Detail-oriented with excellent editing and proofreading abilities.
• Self-motivated, collaborative, and able to work remotely.

Preferred Qualifications:

• Bachelor’s degree in Literature, Journalism, Communications, or related fields (or relevant experience).
• 2+ years of experience in content writing, editing, or technical writing.

Why Join Us?

• Competitive compensation based on experience
• Flexible remote work environment
• Exposure to cutting-edge AI projects with top LLM companies
• Potential for contract extension based on performance
  

Role Overview:

We’re looking for a Content Writer to craft compelling, SEO-optimized content that educates, engages, and converts ecommerce and B2B businesses. As part of Webgility’s marketing team, you’ll create blogs, case studies, web pages, emails, and ebooks that establish Webgility as the go-to omnichannel accounting automation platform for ecommerce brands.

With 20,000+ businesses using Webgility to streamline their accounting, inventory, and financial workflows, we need a writer who can translate complex financial and ecommerce concepts into clear, engaging, and action-driven content.

What You’ll Do:

• Write and optimize SEO-driven content (blogs, ebooks, case studies, email sequences, and web pages).
• Develop customer success stories and case studies showcasing Webgility’s impact.
• Craft conversion-focused website copy that highlights our product’s value.
• Create engaging email marketing content for lead nurturing and retention.
• Research and write thought leadership content on ecommerce, accounting automation, and business growth.
• Utilize AI tools for research, content structuring, and workflow automation to improve efficiency and quality.
• Collaborate with product marketing, sales, and customer success teams to ensure content aligns with business goals.
• Stay updated on industry trends, competitors, and best practices to inform content strategy.

What You Bring to the Table:

Must-Haves:

• 2-5 years of experience in content writing, preferably in B2B SaaS or ecommerce.
• Strong understanding of SEO, keyword research, and content optimization.
• Proven experience writing across multiple formats: blogs, case studies, web pages, emails, and ebooks.
• Experience using AI-powered research tools to enhance content quality and efficiency.
• Excellent storytelling skills with the ability to simplify technical topics.
• Familiarity with Google Analytics, SEMrush, or similar tools.

Good-to-Haves:

• Experience in B2B SaaS, ecommerce, or fintech.
• Portfolio including thought leadership pieces, long-form content, and email marketing campaigns.
• Basic understanding of QuickBooks, accounting automation, or ecommerce platforms.
• Experience creating AI-driven content workflows or chatbot scripting.

Location:

This position is 100% remote in India, and a reliable internet connection is necessary to complete job duties.

Compensation:

INR 4.80 LPA – INR 9.60 LPA

Skills:
Content Management, Technical Content, SEO Optimization, Content Management Systems (CMS), IT Content Writer, Research Skills,

Key Responsibilities

• Research and Content Development:
• Conduct in-depth research on IT topics like cloud computing, cybersecurity, software development, hardware, and emerging technologies to ensure content accuracy.
• Develop comprehensive content strategies aligned with company goals and audience needs, including blog posts, articles, case studies, product descriptions, and FAQs.
• Create compelling narratives that effectively communicate the value proposition of IT products and services.
• Technical Writing:
• Write clear and concise technical documentation, including user guides, implementation guides, API documentation, and troubleshooting guides.
• Translate complex technical concepts into easily understandable language for various technical and non-technical audiences.
• SEO Optimization:
• Optimize content for search engines by incorporating relevant keywords, meta descriptions, and header tags to improve website visibility and organic traffic.
• Stay updated on current SEO trends and best practices.
• Content Management:
• Manage and update existing content on the company website and other digital platforms to maintain accuracy and relevance.
• Collaborate with the marketing team to develop and execute content calendars.
• Collaboration and Communication:
• Work closely with IT product teams, marketing, and sales to understand product features, target audience, and brand messaging.
• Collaborate with designers and developers to ensure content is visually appealing and seamlessly integrated into digital platforms.

Required Skills And Qualifications

• Strong Technical Background: Demonstrated understanding of key IT concepts, including networking, databases, operating systems, and cloud computing.
• Excellent Writing Skills: Ability to craft clear, concise, and engaging content with a strong focus on grammar and style.
• SEO Knowledge: Familiarity with SEO principles and techniques for optimizing content for search engines.
• Content Management System (CMS) Proficiency: Experience working with CMS platforms like WordPress or similar.
• Research Skills: Ability to research complex topics and present information accurately.
• Adaptability: Flexibility to adapt writing style to different audiences and content formats.

Potential Job Titles

• IT Content Writer
• Technical Content Writer
• Technology Writer
• Digital Content Strategist (IT Focus)

Desired Skills and Experience

Content Management, Technical Content, SEO Optimization, Content Management Systems (CMS), IT Content Writer, Research Skills