About PhonePe Group:

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India’s first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Description

Role: Advisor

Title: Advisor, Customer experience

Location: Bangalore

Reporting to: Assistant Manager, Customer experience

About Phonepe :

PhonePe is India’s leading digital payments platform with over 280 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others.

About Customer Experience Function :

At PhonePe, the customer experience team takes full ownership of customers’ problems and strives to provide quick and meaningful resolution. They are the ones bettering our product everyday with real time insights and customer feedback.

Function Summary:

The PhonePe Customer Experience Operations team is focused on addressing problems that our customers encounter while using PhonePe.

As part of the team, you will look to understand customer issues better and improve customer experience by working with other internal teams to improve solutions that we can offer. Customer Experience Operations offers an ever changing landscape of varied challenges as every customer conversation is different. This offers us an opportunity to develop and challenge ourselves as we move ahead in our careers

Role Responsibilities:

• Act with integrity & think customer-first in every interaction
• Handle PhonePe account and transaction related queries
• Ability to flex between phone & data channels
• Follow specified process guidelines to bring about resolution
• Build customer trust through their interaction
• Ability to meet hourly & daily productivity goals
• Leverage internal processes and resources to drive resolution
• Escalate appropriately taking support from relevant teams to resolve customer issues
• Recommend process improvements
• Engage & Educate customers so they’re able to leverage PhonePe to the fullest
  
  

Experience, Skills, Qualifications:

• Have excellent written and verbal communications
• Have good learnability
• Be an active listener and deal well with objection
• Have strong customer orientation and ability to adapt/respond to different scenarios
• Be a team player, flexible and open to feedback
• Ability to multitask, prioritize, and manage time effectively
• Should be able to speak in English and Hindi
• Graduation (10+2+3) is Mandatory
• Multilingual skills (spoken + written) in South Indian languages are preferred
  
  

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits – Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program – Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support – Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits – Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits – Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits – Higher Education Assistance, Car Lease, Salary Advance Policy
  
  

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

About PhonePe Group:

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India’s first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Title: Social Media Specialist

Location: Bangalore, India

Experience: 4-5 years

About the Company:

Share.Market by PhonePe is an innovative stock broking platform that prioritizes

consumer-first technology and financial services. We aim to make finance and the

stock market exciting, relevant, and accessible to India’s millennial and aspirational

audience.

We’re on the lookout for a Social Media Specialist who can bring creativity,

strategy, and execution together to grow and engage our online community. This is a

dynamic opportunity to work at the intersection of finance, technology, and

marketing.

Role & Responsibilities:

 Content Management & Execution:

• Oversee the development, curation, and posting of content across

various social media platforms (Instagram, Twitter, LinkedIn, YouTube,
etc.) aligned with the brand’s voice and goals.

• Plan and maintain social media content calendars, ensuring a

consistent flow of high-quality posts, stories, and other engagement
formats.

• Collaborate with internal teams to understand the product and services,

turning insights into compelling social media content.

 Campaign Planning & Creative Brainstorming:

• Ideate and contribute to brand and social media campaigns that

resonate with target audiences.

• Develop creative approaches to make finance, investing, and market

trends interesting and relatable for younger audiences.

• Actively contribute ideas for marketing campaigns across both brand

and acquisition channels.

 Analytics & Optimization:

• Track, analyze, and report performance metrics (engagement rates,

reach, follower growth, etc.) for various platforms.

• Use data insights to inform strategy, optimizing content formats and

schedules to improve performance.

• Stay updated on platform algorithm changes and trends, making timely

adjustments to content strategies.

 Competitive Research & Trend Spotting:

• Monitor competitor social media activities to identify best practices and

areas for improvement.

• Stay ahead of emerging trends, cultural moments, and opportunities for

brand participation on social media.

 Cross-Team Collaboration:

• Work closely with internal teams (brand, product, content, design, and

video teams) to ensure social media deliverables align with broader
business objectives.

• Provide creative inputs during brand discussions and assist in shaping

messaging for acquisition efforts.

Skills & Qualifications:

 4-5 years of experience in social media management, preferably in a brand or
agency setting.

 Strong understanding of various social media platforms and their unique
content strategies.

 Excellent communication skills with the ability to craft platform-specific
engaging ideas.

 Creativity and a knack for storytelling, with a passion for making complex
topics (like finance and investing) easy to understand and entertaining.

 Prior experience managing vendors/agencies, from onboarding to project
delivery.

 A pulse on emerging social trends, digital marketing innovations, and platform
updates.

 Strong organizational skills with the ability to multitask and manage multiple
priorities in a fast-paced environment.

Why Join Us?

 Be part of a high-impact and innovative platform shaping the way India’s
millennial consumers engage with finance and investing.

 Work in a fast-paced, creative environment where collaboration and
experimentation are encouraged.

 Opportunity to lead creative storytelling and own social media/brand
initiatives that influence and inspire a growing online community.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

 

• Insurance Benefits – Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program – Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support – Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits – Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits – Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits – Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe

About PhonePe Group:

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India’s first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Description

Role: Advisor

Title: Advisor, Customer experience

Location: Bangalore

Reporting to: Assistant Manager, Customer experience

About Phonepe :

PhonePe is India’s leading digital payments platform with over 280 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others.

About Customer Experience Function :

At PhonePe, the customer experience team takes full ownership of customers’ problems and strives to provide quick and meaningful resolution. They are the ones bettering our product everyday with real time insights and customer feedback.

Function Summary:

The PhonePe Customer Experience Operations team is focused on addressing problems that our customers encounter while using PhonePe.

As part of the team, you will look to understand customer issues better and improve customer experience by working with other internal teams to improve solutions that we can offer. Customer Experience Operations offers an ever changing landscape of varied challenges as every customer conversation is different. This offers us an opportunity to develop and challenge ourselves as we move ahead in our careers

Role Responsibilities:

• Act with integrity & think customer-first in every interaction
• Handle PhonePe account and transaction related queries
• Ability to flex between phone & data channels
• Follow specified process guidelines to bring about resolution
• Build customer trust through their interaction
• Ability to meet hourly & daily productivity goals
• Leverage internal processes and resources to drive resolution
• Escalate appropriately taking support from relevant teams to resolve customer issues
• Recommend process improvements
• Engage & Educate customers so they’re able to leverage PhonePe to the fullest

Experience, Skills, Qualifications:

• Have excellent written and verbal communications
• Have good learnability
• Be an active listener and deal well with objection
• Have strong customer orientation and ability to adapt/respond to different scenarios
• Be a team player, flexible and open to feedback
• Ability to multitask, prioritize, and manage time effectively
• Should be able to speak in English and Hindi
• Graduation (10+2+3) is Mandatory
• Multilingual skills (spoken + written) in South Indian languages are preferred

Phone Pe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits – Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program – Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support – Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits – Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits – Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits – Higher Education Assistance, Car Lease, Salary Advance Policy

Apply Now

About PhonePe Group:

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India’s first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Role Objective:

Seeking an HR Operations Specialist experienced in Early employee Lifecycle activities for offer

management and background verifications.

Job Description:

Offers and Onboarding:

• Review and release the candidate offers upon validation of required details..
• Ensure offer letters are accurate, complete, and compliant with company policies.
• Verify supporting documents uploaded by the Recruitment team prior to releasing the offer.
• Onboarding the new hires in the HRMS by validating the new hire forms and activating

them.

Background Verification:

• Manage the entire background verification process for new hires including FTE, Intern &

FTCs ensuring timely completion and accuracy of all checks.

• Develop and maintain standardized procedures, framework, and workflows for background

verification activities.

• Coordinate with BGV vendors to review verification reports, ensuring compliance with

Company Policies And Legal Requirements.

 

• Follow up with candidates & HRBPs as needed to obtain additional documentation or

clarification on discrepancies identified during the verification process.

Letters Management:

• Prepare and issue a variety of customized letters including employment, address, personal

visa, warning, termination & other letters based on specific employee requests.

• Handle the helpdesk ticketing system and provide quality timely response to employees and

candidates.

Desired Experience:

• Exposure to HR Operations and Employee Lifecycle processes
• 1 to 2 years of relevant HR Operations experience (preferably in a start-up organization)
• Strong interpersonal and communication skills

Minimum Qualification:

• Good interpersonal and communication skills (written & verbal)
• Basic understanding or knowledge of MS Office Suite skills (Word, Excel, PowerPoint,

Outlook)

• Understanding of HR operations including Onboarding and Background Verification

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

 

• Insurance Benefits – Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program – Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support – Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits – Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits – Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits – Higher Education Assistance, Car Lease, Salary Advance Policy.

Apply Here

About PhonePe Group:

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India’s first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Summary: We are seeking a highly skilled and motivated Business Analyst to join our team. The successful candidate will be responsible for preparing comprehensive business views, collating data from multiple data streams, and representing the team in various forums to enhance the visibility of key business health metrics. This role is pivotal in ensuring that our organization has clear insights into business performance, enabling data-driven decision-making.

Key Responsibilities:

 

• Data Collection and Integration:
• Gather and integrate data from multiple internal and external sources.
• Ensure data accuracy, integrity, and consistency across various data streams.
• Develop and maintain databases and data systems necessary for projects and department functions.
• Data Analysis and Reporting:
• Analyze complex data sets to identify trends, patterns, and insights.
• Prepare detailed business views and reports, highlighting key metrics and performance indicators.
• Create dashboards and visualizations to present data in an understandable and actionable manner.
• Business Metrics and Health Monitoring:
• Define and track key performance indicators (KPIs) to monitor business health.
• Develop methodologies for measuring and reporting on business performance.
• Regularly update and maintain reports and dashboards to reflect current business status.
• Representation and Communication:
• Represent the team in various forums, including management meetings, strategy sessions, and cross-functional working groups.
• Communicate findings, insights, and recommendations effectively to stakeholders at all levels.
• Ensure that the team’s work is visible and understood across the organization.
• Collaboration and Stakeholder Management:
• Work closely with different departments to understand their data needs and provide necessary support.
• Collaborate with IT and data engineering teams to ensure seamless data flow and integration.
• Foster strong relationships with key stakeholders to facilitate effective communication and collaboration.
• Continuous Improvement:
• Stay updated with the latest industry trends, tools, and technologies in data analytics and business intelligence.
• Propose and implement process improvements to enhance data quality and reporting efficiency.
• Participate in professional development opportunities to expand skillset and knowledge base.

Qualifications:

 

• Bachelor’s degree in Business, Economics, Statistics, Data Science, or a related field.
• Proven experience as a Business Analyst or in a similar role (3-4 years)
• Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.
• Proficiency in data analysis tools such as SQL, Excel, and BI tools (e.g., Tableau, Power BI).
• Excellent communication and presentation skills.
• Strong organizational skills with the ability to manage multiple tasks and projects simultaneously.
• Experience in data visualization and creating dashboards.
• Ability to work independently and as part of a team.

Preferred Skills:

 

• Knowledge of statistical analysis and modeling techniques.
• Experience with data warehousing and ETL processes.
• Familiarity with programming languages such as Python or R.
• Understanding of business processes and strategic planning.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

 

• Insurance Benefits – Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program – Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support – Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits – Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits – Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits – Higher Education Assistance, Car Lease, Salary Advance Policy

APPLY HERE!!!!!

About PhonePe Group:

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India’s first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

About: Phonepe is the leader in the UPI based payments in India with a market share of more than 40%. Our goal is to make payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe went live in 2016 and crossed 5 bn transactions on its platform in 2019. In 2020, PhonePe forayed into diverse areas with the launch of insurance and super funds. Today we have a customer base of 300+ mm users and 16 mm merchants live on our platform.

Job Objective: We are looking for HRBP for the Retail organization. The role will develop and execute on the HR strategy for the business by partnering closely with the leadership team in the region.

Responsibilities:

Talent Acquisition & Onboarding:

• Identify workforce requirements (including third party contractors) through liaison with regional sales managers and ensure that requirements are in sync with annual operating plan and organization’s operating structure from a perspective of layers, spans, etc.
• Work with talent acquisition partner to identify different available avenues for sourcing of right talent
• Review profiles, interview candidates and roll out offers with talent acquisition and business leader to ensure adherence to budgets and to attract right talent in the organization
  
  

Talent Management:

• Oversee the performance management process including goal setting, regular touch bases and final evaluation as per the decided timelines, for the assigned region
• Enable the talent process by holistic review of talent in the team for creating a strong succession planning bench
• Facilitate discussions of low performers with their managers and ensure creation of performance improvement plan; Track achievement and take appropriate action in case of no visible increase in performance level
• Design and conduct assessment centers for critical transitions
• Drive organization health & manager connect surveys, as and when conducted, and ensure maximum coverage for the assigned region
• Analyze survey results for the functions / businesses handled, identify concern areas, liaise with business heads and draft action plans to mitigate the concerns
• Expected to provide coaching on managerial and people development to regional managers
  
  

Business Partnering:

• Partner with regional sales managers to deliver on business targets (revenue, growth, etc.) by providing HR solutions
• Expected to proactively identify opportunities for increased efficiency and effectiveness
• Maintain strong individual connect and regular touch points with all employees from the assigned business groups
• Solve for front-line attrition by doing attrition analysis and taking corrective action
• Regular visit to sales offices in the regions and interact with the employees.
• Attend sales review meetings and market visits
• Own and interpret HR policy for the organization and resolve issues quickly and effectively. Address all employee queries and provide help/ support within decided timelines
• Oversee the process of payroll for third party employees and ensure timely disbursement of salary to the off-roll employees through vendor
  
  

Capabilities & Requirements:

• MBA – HR with proven working experience of 2+ years in business partnering
• Exposure to start up environment is an added advantage.
• Strong business acumen & understanding of the business
• Understanding of HR concepts and evolving HR practices
• Drive for result, able to demonstrate/quantify success relative to established targets and metrics
• Strong bias for action, problem solving and ownership
  
  

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits – Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program – Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support – Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits – Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits – Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits – Higher Education Assistance, Car Lease, Salary Advance Policy

About PhonePe Group:

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India’s first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Opportunity:

PhonePe is on a mission to change the landscape of digital payments and financial services in India. On this mission, we are committed to hiring the best while creating an environment of equal opportunity and empowerment. As a Product Manager at PhonePe, you will own and drive the roadmap for our platform and user centric products. You will work with other pod members and a diverse set of stakeholders towards a collective set of objectives. We work on complex technology, scale while iterating quickly and have a bias for impact in everything we do.

As a Product Manager, you will:

 

• Identify holistic problem statements and distill it into meaningful scope of problems for technology to solve at scale
• Write detailed product specifications that allow for prioritization and efficient development including use cases and mocks.
• Craft product objectives at a feature and draft a solid, quarterly product roadmap
• Evangelize and influence stakeholders on priority and impact using strong data points
• Identify and resolve blockers for the by negotiating with the right owners and stakeholders
• Drive communication and product cadences across cross-functional teams
• Have a point of view on aspects of product operations, design and marketability

What we look for:

 

• Excellent verbal and written communication skills
• At Least 2 years of experience in Product / Platform building and development
• Analytical and data driven with the ability to to derive action and make decisions based on large data sets.
• Is a problem solver and has bias for impact.
• Comfortable with complex technology, analytics and operating models
• Comfortable working with multiple stakeholders and teams spread across different locations
• Proactive in seeking inputs, feedback and looping it back into the product roadmap

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

 

• Insurance Benefits – Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program – Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support – Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits – Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits – Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits – Higher Education Assistance, Car Lease, Salary Advance Policy

APPLY HERE!!!!!

About PhonePe Group:

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India’s first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Title: Associate Manager – CX Process Design (Consumer business)

About PhonePe:

PhonePe is India’s leading digital payments platform, empowering over 400 million users and 32 million merchants with seamless and secure financial transactions. Since our launch in 2016, we’ve revolutionized digital payments, pioneering UPI-based transactions and expanding into diverse financial services like digital gold, mutual funds, and insurance. We’re committed to delivering exceptional customer experiences and driving innovation in the fintech space.

Our Culture:

At PhonePe, we foster a culture of ownership, empowerment, and innovation. We believe in trusting our people to do their best work and providing them with the environment to thrive. We are passionate about technology and its potential to transform the lives of our customers.

The Customer Experience (CX) Team:

The CX team is dedicated to optimizing the customer journey on the PhonePe platform. We act as advocates for our customers, focusing on simplifying processes, reducing friction, and delivering efficient solutions. We are driven by a “Customer First” philosophy and strive to exceed customer expectations at every touchpoint.

Role Overview:

As an Associate Manager – Process Design within the CX team, you will play a pivotal role in shaping the end-to-end customer experience. You will be responsible for identifying opportunities for improvement, designing scalable solutions, and driving automation initiatives. This role requires a blend of analytical thinking, process optimization expertise, and strong stakeholder management skills. You will lead a team of process design professionals and contribute to the strategic direction of the CX function.

Key Responsibilities:

 

• Customer Journey Optimization:
  • Analyze the current customer journey to identify pain points and areas for improvement.
  • Design and implement scalable solutions to enhance the customer experience across all touchpoints.
  • Leverage design thinking methodologies to develop innovative process improvements.
• Automation and Efficiency:
  • Identify opportunities for process automation and implement solutions using various communication and automation platforms.
  • Streamline workflows and optimize operational efficiency.
• Data-Driven Decision Making:
  • Structure and implement strategic reviews, metrics analysis, and VOC analysis to drive process improvements.
  • Synthesize quantitative and qualitative data to provide actionable insights to stakeholders.
  • Drive L1 metrics and ensure the team achieves set targets.
• Stakeholder Management:
  • Collaborate with Product, Operations, Category, and internal CX teams to align on process and CX requirements.
  • Effectively communicate with stakeholders at all levels, including leadership.
• Team Leadership:
  • Manage and mentor a team of :3+ process design professionals.
  • Foster a culture of continuous improvement and innovation within the team.
  • Drive process mapping, designing, documentation, and monitoring systems.
• Problem Solving and Innovation:
  • Employ first principles thinking and challenge existing norms to drive innovation.
  • Conduct root cause analysis (RCA) and implement effective solutions.

Ideal Candidate Profile:

 

• Bachelor’s/Master’s degree from a Tier 1/2 institution.
• 5+ years of experience in process design, preferably in a customer experience or operations environment.
• Proven experience in leading and managing teams.
• Strong analytical and problem-solving skills.
• Excellent understanding of customer journey mapping and process optimization.
• Exceptional communication and interpersonal skills.
• Experience working in a product-based startup is highly desirable.
• Demonstrated ability to influence stakeholders at all levels.

Why Join PhonePe?

 

• Be part of a rapidly growing and innovative fintech company.
• Work on challenging and impactful projects that shape the future of digital payments.
• Collaborate with a talented and passionate team.
• Enjoy a culture of ownership, empowerment, and continuous learning.
• Competitive compensation and benefits.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits – Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program – Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support – Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits – Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits – Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits – Higher Education Assistance, Car Lease, Salary Advance Policy.

Apply Here

About PhonePe Group:

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India’s first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Description

Role: Advisor

Title: Advisor, Customer experience

Location: Bangalore

Reporting to: Assistant Manager, Customer experience

About Phonepe :

PhonePe is India’s leading digital payments platform with over 280 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others.

About Customer Experience Function :

At PhonePe, the customer experience team takes full ownership of customers’ problems and strives to provide quick and meaningful resolution. They are the ones bettering our product everyday with real time insights and customer feedback.

Function Summary:

The PhonePe Customer Experience Operations team is focused on addressing problems that our customers encounter while using PhonePe.

As part of the team, you will look to understand customer issues better and improve customer experience by working with other internal teams to improve solutions that we can offer. Customer Experience Operations offers an ever changing landscape of varied challenges as every customer conversation is different. This offers us an opportunity to develop and challenge ourselves as we move ahead in our careers

Role Responsibilities:

• Act with integrity & think customer-first in every interaction
• Handle PhonePe account and transaction related queries
• Ability to flex between phone & data channels
• Follow specified process guidelines to bring about resolution
• Build customer trust through their interaction
• Ability to meet hourly & daily productivity goals
• Leverage internal processes and resources to drive resolution
• Escalate appropriately taking support from relevant teams to resolve customer issues
• Recommend process improvements
• Engage & Educate customers so they’re able to leverage PhonePe to the fullest
  
  

Experience, Skills, Qualifications:

• Have excellent written and verbal communications
• Have good learnability
• Be an active listener and deal well with objection
• Have strong customer orientation and ability to adapt/respond to different scenarios
• Be a team player, flexible and open to feedback
• Ability to multitask, prioritize, and manage time effectively
• Should be able to speak in English and Hindi
• Graduation (10+2+3) is Mandatory
• Multilingual skills (spoken + written) in South Indian languages are preferred
  
  

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits – Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program – Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support – Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits – Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits – Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits – Higher Education Assistance, Car Lease, Salary Advance Policy
  
  

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.